OUR CUSTOMER SATISFACTION POLICY
CUSTOMER SATISFACTION POLICY
In line with our vision “To continuously improve our comfortable and safe travel standards with an awareness of environmental and social responsibility, to provide innovative management activities by giving importance to process modernization”, we have set the goal of ensuring the satisfaction of highway users and all other stakeholders in the services we provide and we are committed to continuously improving our customer satisfaction processes with the following principles.
- Based on the safety of our highway users, we make state-of-the-art safe highway technologies available to them.
- In the development of our business processes, we take the travel safety of our highway users as a basis and plan our financial resources accordingly.
- We attach importance to the confidentiality of the personal data of all users of our highway and keep the information of our customers within the framework of legal regulations.
- We create communication channels to receive feedback from our motorway users, develop them in the direction of innovations and share these communication channels with all relevant parties.
- We evaluate all feedback we receive openly and objectively, and inform our customers transparently at all stages of the evaluation and solution processes.
- We evaluate the feedback we receive through the communication channels we have determined and declared, and we continuously improve the systems we use in line with the results obtained and our business and customer satisfaction processes in accordance with legal regulations.
- We contribute to the personal development of all our employees by planning training programs within the scope of increasing service quality and customer satisfaction principles.
Our Basic Principles of Customer Satisfaction (Müşteri Memnuniyeti Temel Prensiplerimiz)
Customer: All our highway users are special and we develop our business processes to increase their satisfaction
Transparency: We provide clear and understandable information in the evaluation and resolution processes of the notifications submitted by our highway users.
Accessibility: Our highway users and other interested parties can reach us at any time through the access channels we have declared.
Impartiality: We evaluate all feedback we receive fairly and impartially.
Fees: We do not charge any fees when evaluating requests, suggestions and complaints.
Confidentiality: We keep the personal information of our Otoyol users confidential.
Customer Oriented Approach: We handle all notifications of our Otoyol users with a customer-oriented approach.
Competence: We evaluate the demands, expectations and complaints of our customers with our innovative technological systems and our competent team of experts in their fields.
Compliance with Legal Legislation: We provide services to our highway users in accordance with the laws and legal regulations.
Communication Channels (İletişim Kanallarımız)
Our Otoyol users can contact us and submit their requests as they wish through the access channels we have specified below.
Kuzey Ege Otoyolu Call Center 0850 577 35 35
KEO Official Website www.kuzeyegeotoyolu.com
KEO Helpdesk [email protected]
CIMER https://www.cimer.gov.tr
General Directorate of Highways https://www.kgm.gov.tr
